Medical Debt Collection Cost

Medical Collection Services in Hawaii

As medical practitioners, you provide an invaluable service to the community of Hawaii. However, you might find yourself struggling with unpaid medical bills, affecting your ability to operate smoothly and effectively. This guide aims to help you find the best medical collection agency in Hawaii, so you can focus on what you do best: providing excellent healthcare.

The State of Medical Debt in Hawaii

The truth is, medical debt is a national issue that has particularly hard-hitting effects on our beautiful islands. The cost of living in Hawaii combined with the expense of medical services can lead to a significant number of unpaid medical bills. Let’s delve into understanding the dynamics of medical debt in our state, the legal frameworks that protect both patients and providers, and why choosing the right medical collection agency is critical.

The Importance of Medical Collection Agencies

Hiring a professional medical collection agency can make all the difference when it comes to recovering your lost revenue. These agencies specialize in healthcare debt recovery services, have a deep understanding of state and federal laws, and use proven strategies to increase the chances of debt recovery.

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How to Choose the Right Medical Collection Agency

Choosing the right collection agency for your medical practice is a critical decision. The agency should not only be effective in recovering unpaid bills but also uphold your practice’s reputation and maintain patient relationships.

Factors to Consider

While choosing a medical collection agency near you, consider factors such as their success rate, reputation, their understanding of Hawaii’s laws, their patient approach, and transparency in their fee structure.

Finding a Medical Debt Collection Company

Once you’ve got an idea of the top players in the field, the next step is to start contacting these agencies. Ask them questions, understand their process, and ascertain if they’re the right fit for your needs.

How to Approach the Process

The process of finding and choosing a medical debt collection company doesn’t have to be daunting. We’ll provide a step-by-step guide to help you navigate through this process with ease.

Questions to Ask

To ensure you’re making an informed decision, we’ve compiled a list of essential questions you should ask before hiring a medical collection agency.

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Protecting Your Practice’s Reputation

Even while you recover your dues, it’s vital to ensure your practice’s reputation remains untarnished. We’ll discuss strategies to balance debt recovery and maintaining positive patient relationships.

Ethical Debt Recovery

Emphasizing ethical debt recovery is key. It ensures your patients continue to trust your practice and feel cared for, even when dealing with unpaid bills.

The Role of Patient Education

Educating your patients about their financial responsibilities is a proactive step towards minimizing unpaid bills. We’ll discuss effective ways to implement this in your practice.

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Improving Your Practice’s Financial Health

The ultimate goal of employing a medical collection agency is to improve your practice’s financial health. This isn’t just about recovering the maximum amount of unpaid debts; it’s also about streamlining processes, building better patient relationships, and enhancing your clinic’s reputation. By investing time and effort in selecting the right medical collection agency, you pave the way for a more financially stable future for your practice. In this section, we’ll provide insights on how to measure the effectiveness of the agency you choose and how to adapt your strategies based on the results.

Evaluating the Effectiveness of Your Collection Agency

Tracking key performance indicators (KPIs) can provide valuable insights into the effectiveness of the medical collection agency you’ve chosen. While the recovery rate, or the amount of debt the agency successfully recovers, is a critical KPI, there are other equally important parameters to consider. For instance, the time taken for recovery gives an indication of the agency’s efficiency. You also want to look at the cost-effectiveness of the agency – the cost of recovery as a percentage of the amount recovered.

Customer satisfaction is another essential metric. Remember, the collection agency is an extension of your practice. Their conduct and professionalism in dealing with your patients can significantly impact your reputation. Regularly surveying your patients or looking out for unsolicited feedback can help gauge customer satisfaction.

Moreover, don’t underestimate the value of qualitative assessments. Regularly reviewing the agency’s communication, their adherence to compliance regulations, and their willingness to adapt and improve can also provide valuable insights.

Find The Best Debt Collect Agencies

Best Medical Collection Agencies in Hawaii

Bureau of Medical Economics, Ltd.

111 N King St Ste 403, Honolulu, HI 96817

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Physician Financial Recovery Services

1580 Makaloa St Ste 920, Honolulu, HI 96814

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A R Recovery Solutions

94-229 Waipahu Depot St Ste 406, Waipahu, HI 96797

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Pacific Board of Trade Inc.

550 Halekauwila St, Honolulu, HI 96813

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Frank Huff Agency Inc.

1177 Kilauea Ave, Hilo, HI 96720

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Adjusting Your Strategy Based on Results

Based on the results, you may need to tweak your strategy. If your chosen agency is not meeting the mark, don’t be afraid to explore other options. Keep in mind that the best medical collection agencies in Hawaii are those that align with your practice’s values, understand your specific needs, and can provide customized solutions.

Negotiating terms with the agency based on their performance is also an option. Perhaps you could agree on a sliding scale fee structure, where the agency’s fees increase with their success rate. Or, you might negotiate a longer timeframe for the agency to recover older, harder-to-collect debts.

Furthermore, it’s essential to keep an eye on internal processes within your practice that could be contributing to high rates of unpaid bills. Are your billing processes clear and straightforward? Are your patients aware of their payment responsibilities upfront? Are there options for patients who may struggle to pay their bills in one go? Regularly reassessing and refining these processes can significantly reduce the burden of unpaid bills moving forward.

Improving your practice’s financial health involves a multifaceted approach. While a competent medical collection agency plays a crucial role, you should also focus on internal processes and patient education. With these strategies, your practice can move towards financial stability, enabling you to focus more on providing excellent patient care.

What Type of Solution Do You Need?

Healthcare Collection

Dental Collection

Medical debt collection is a significant concern for many medical practices in Hawaii. With this comprehensive guide, you’re now equipped with the knowledge to find and choose the best medical collection agency for your practice. Remember, the goal is to not just recover lost revenue, but also to protect your practice’s reputation and ensure your patients feel valued.


  1. Why should I hire a medical collection agency?
    Hiring a medical collection agency can significantly help in recovering your practice’s lost revenue due to unpaid bills. These agencies have the expertise, tools, and legal knowledge to handle debt collection more effectively and efficiently than if you were to handle it in-house.
  2. What should I look for in a medical collection agency?
    When looking for a medical collection agency, you should consider factors such as their success rate in debt recovery, their reputation, their understanding of local and federal debt collection laws, their approach towards patients, and their transparency in fees.
  3. How can I maintain my practice’s reputation while recovering debts?
    Maintaining your practice’s reputation during the debt recovery process involves ensuring that the collection agency you hire uses ethical, respectful, and legal methods in their collection practices. Additionally, proactively communicating with patients about their bills and payment options can help maintain good relationships.
  4. How can I measure the success of a medical collection agency?
    The success of a medical collection agency can be measured through their recovery rate (the percentage of debt they successfully recover), the time they take to recover the debt, and feedback from patients regarding their approach and interaction.
  5. How can I proactively reduce the number of unpaid medical bills?
    Proactive steps to reduce unpaid medical bills include clearly communicating costs and payment expectations to patients upfront, offering flexible payment plans, and regularly following up on unpaid bills before they become overdue.
  6. What laws in Hawaii protect patients and providers in debt recovery?
    In Hawaii, both patients and providers are protected by various state and federal laws during the debt recovery process. These laws regulate the practices of collection agencies, such as how and when they can contact the debtor, and prohibit abusive or unfair collection practices.
  7. What is the role of patient education in reducing medical debt?
    Patient education plays a crucial role in reducing medical debt. By educating patients about their financial responsibilities, insurance coverages, and available payment options, you can help them better manage their medical expenses and reduce the likelihood of unpaid bills.
  8. How can a medical collection agency improve my practice’s financial health?
    A medical collection agency can improve your practice’s financial health by successfully recovering unpaid debts, thus increasing your revenue. Additionally, by outsourcing debt collection, your staff can focus more on patient care and other core operations.
  9. What are the ethical considerations when it comes to medical debt recovery?
    Ethical considerations in medical debt recovery include treating patients with respect and dignity, maintaining their privacy and confidentiality, and using fair and legal collection practices. It’s essential to choose a collection agency that upholds these ethical standards.
  10. Can I negotiate the terms with a medical collection agency based on their performance?
    Yes, you can negotiate the terms with a medical collection agency. If you find that the agency’s performance does not meet your expectations or needs, you can discuss adjusting their fees or changing their approach. However, this should be done in a way that continues to uphold ethical and legal standards in debt collection.

Popular Area Served

Medical Debt Collection Services in Honolulu

Hawaii Zip Codes Where We Provide Medical Debt Collection Services


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