In our latest review of Smith, Rouchon & Associates we share the pros, cons, and alternatives to other debt collection agencies.

Smith, Rouchon & Associates
110 Bradshaw Dr, Florence, AL 35630

Smith, Rouchon & Associates, Inc. (SRA) is a debt collection agency based in Jackson, Mississippi. Established in 1979, it has been in operation for over four decades, focusing on debt recovery across various sectors. Here’s a brief overview of the company, along with its pros and cons based on available information:

Pros:

• Long-standing Experience: With over 44 years in the business, SRA has a significant amount of experience in debt collection, which could suggest a deep understanding of the industry and its regulations.
• BBB Accredited: The agency is accredited by the Better Business Bureau (BBB) since 1985, indicating a commitment to resolving consumer complaints and maintaining good business practices​​.

Cons:

• Customer Complaints and Reviews: Customer feedback appears to be overwhelmingly negative. On the Better Business Bureau, SRA has an average customer rating of 1/5 stars based on 2 reviews, and over the past three years, there have been 24 complaints closed, with 8 closed in the last 12 months. The nature of these complaints often revolves around billing and collection issues​​.
• Poor Customer Satisfaction: Another source corroborates the issue of customer satisfaction, with Smith, Rouchon & Associates receiving a 1.4-star rating out of 44 reviews on Birdeye. The majority of reviewers rated the company 1 out of 5 stars, indicating significant dissatisfaction with their services​​.

Company Overview:

Smith, Rouchon & Associates is a reputable corporation with a long history of providing debt collection services. It has been accredited by the BBB for a considerable time, showcasing its established presence in the industry. The company is led by individuals with titles such as VP of Operations, President, Office Manager, and Treasurer, highlighting a structured and formal organizational setup​​.

Legal Assistance and Consumer Rights:

There have been instances where consumers sought legal assistance to address issues with SRA’s collection practices. Legal support services like Lemberg Law have reported helping individuals deal with unwanted calls and alleged harassment from the agency. This suggests that consumers have options for recourse and protection under consumer law​​.

In summary, while Smith, Rouchon & Associates has a long-standing presence in the debt collection industry and is BBB accredited, the feedback from customers is predominantly negative, with numerous complaints regarding their collection practices. Consumers dealing with them have recourse through legal assistance if they feel their rights are being infringed upon.